Policies

Due to the uncertainty surrounding import tariffs, all orders will be reviewed for pricing at the time the order is placed.  Any affected customers will be contacted before the order is finalized.

A Quick COVID-19 (Coronavirus) Notice:

  • Your health is our highest priority.
  • Our business is actively abiding by the instructions of the government and CDC/WHO to keep our customers safe.
  • Due to the coronavirus, back orders may occur.
  • Due to the changing conditions of this global event, shipping times may be delayed for some items.

If you have any concerns, please contact us first and we will be happy to help. Thank you for your business and patience during these times. Stay safe, blessed, and we hope you enjoy your product!

Disclaimer for Inaccurate Line Art, Pictures and all graphics

Due to changes in specifications and design by various manufactures, the details of the line art and pictures shown on our website are not always depicted in a 100 % accurate fashion when compared to the actual item you would receive.

In case such happens, Waverly Cabinets does not assume any responsibly for any and all such issues. The items can be returned but are subject to our standard return policies which require that the customer return the item at their expense and pay a 25% re-stocking fee.

Shipping Policy

Orders are usually shipped via commercial freight carrier; however, sometimes UPS Ground is used. This is solely at the discretion of the warehouse, and special shipping cannot be requested. We provide tailgate delivery only. Please note that drivers will not be responsible for disposing and removing of packing materials.

  • For shipments cross-country, there still may be a 10% surcharge on your order total. The following states are included: WA, OR, CA, NV, AZ, UT, ID, MT, WY, CO, and NM.
  • Assembled cabinets incur an additional fee for freight due to size.
  • GHI cabinets require a special rate quote when assembled.
  • Please note that an additional freight charge will be assessed for orders coming from multiple warehouses.
  • Due to the limited service area set by Wolf Home Products, there is an additional charge to ship cabinets to these states: WA, OR, CA, NV, AZ, UT, ID, MT, WY, CO, NM, ND, SD. When ordering cabinets from Wolf, click the “check payment” option and we will quote the freight. By clicking this option, not payment is required until you accept the added cost of shipping. Thank you for your understanding and cooperation in this matter.

If your order is shipped via freight carrier, they will usually call prior to delivery, although this is not guaranteed. If the carrier attempts delivery without notice, and no one is available to sign for the delivery, they will contact you via telephone to make arrangements. You must agree on a delivery date within 3 days of the initial contact by the carrier. It is the responsibility of the customer to be available to accept the freight during the carrier’s delivery times; the carrier does not work around the consignee’s schedule.

If your order is shipped via UPS, there is no call or pre-delivery arrangements. UPS will attempt delivery 3 times; each time they will leave a slip. If you know you will not be available during their hours, you can contact them and arrange to pick up the order at their terminal. They may choose to leave the package without a signature (usually on the porch); this is at their discretion.

Any shortages must be marked on the bill of lading and the driver must be notified. When you receive your order, it is important to verify all items are there. Regardless of shipping method, you must check your order for completeness at the time of delivery. Any missing items must be reported to the driver and marked on the bill of lading and a copy sent to custserv@waverlycabinets.com. Also, you must call the office at 570-693-2447 or 570-763-8656 to notify us immediately of the shortage.

Further charges may apply to orders outside these areas.

URGENT MESSAGE – THIS IS NOT AN “IN HOME” DELIVERY

THIS IS A TAILGATE DELIVERY.  AT THE TIME OF YOUR SCHEDULED DELIVERY, YOU MUST HAVE TWO ABLE BODIED PEOPLE TO LIFT CABINETS OFF THE BACK OF A DOCK HEIGHT TRUCK (48” OFF THE GROUND). THE DRIVER WILL ONLY BRING THE CABINETS TO THE BACK OF THE TRUCK. YOU THEN TAKE THEM INSIDE AFTER FOLLOWING THE INSPECTION PROCEDURE LISTED BELOW.

When you receive your order, it is important to verify all items are there. Regardless of shipping method, you must check your order for completeness at the time of delivery. You must also inspect for any damage to the outside packaging. The best way to do this is to break down the skid and inspect all sides of each box for potential shipping damage. (IF THE DAMAGED AND/OR MISSING ITEMS ARE NOT NOTED ON THE BILL OF LADING AT THE TIME OF DELIVERY, THE CLAIM WILL BE DENIED. THERE ARE NO EXCEPTIONS.)

Any missing and/or damaged items must be reported to the driver and marked on the bill of lading. You must then go to our website and use our claim form. If for some reason the claim form is not working, follow the same instructions required in the claim form and email the detailed list and pictures to custserv(at)waverlycabinets.com.

When making a claim, please make sure to include detailed pictures of the damages, the bill of lading with damages and/or missing items noted. Also, please call the office at 570-693-2447 to notify us immediately of the shortage and/or damage(s) that have occurred during shipment. Phone notification does not eliminate your responsibility to note exceptions on the bill of lading for any damaged and/or missing items.

Within (5) DAYS of receiving the shipment, you must begin to assemble RTA cabinets or open assembled cabinets and report any concealed damage and/or warranty issues. Please use the claim form on our website for concealed damage and warranty issues – https://waverlycabinets.com/contact-us/damage-warranty-claim-form/.

PLEASE BE ADVISED THAT ANY CLAIM THAT IS DENIED WILL RESULT IN YOU HAVING TO PAY FOR ANY CABINET OR PART AND ANY SHIPPING COST. This process has been set in place to ensure you will get the replacement part(s) needed.

This policy is subject to change without notice.

MSI product shipping

0 to $50.00
$25.00

$51 to $100
$50.00

$101 to $200
$75.00

$201 to $350
$100.00

$351 to $499
$125.00

Over $499
Free

Warranty Policy

This policy is subject to change without notice.

Limited Warranty

WaverlyCabinets.com, (warrantor) warrants to the original consumer purchaser only that all products manufactured or supplied by warrantor will be free from defects in material and workmanship under normal use and service for one (1) year from the date of purchase. (Proof of Purchase required).

This warranty does not cover damage resulting from normal wear, accident, misuse, dirt, water, tampering, unreasonable use, improper installation, servicing performed or attempted by unauthorized service agencies or units that have been modified or used for commercial purposes. If the product exhibits such a defect, please contact WaverlyCabinets.com via email with a description of the defect. WaverlyCabinets.com will, at their option, provide repair or replacement parts or replace with a functionally equivalent product. Such repair or replacement parts or products shall be at warrantor’s expense, but consumer shall bear all other expenses, including but not limited to, cost of removal, transportation, re-installation, communication and any special service requested by you such as overtime labor, etc.

Repaired or replaced items carry only the unexpired portion of the original warranty except to the extent provided by applicable law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the shorter of the period provided by law or the period of this warranty, and under no circumstances shall WaverlyCabinets.com be liable for incidental damages sustained in connection with the product. The express warranty above constitutes the entire warranty and is in lieu of all others expressed or implied.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

Product Liability

All products are brand new in original manufacturer package. It is the customer’s responsibility to inspect the outside packing condition or inside content upon delivery in case of any damage. We can only file insurance claim for you if stated “dent on outside box” or “cabinet damaged/scratched” etc. on the delivery receipt. Badly damaged shipment can be refused for a full refund.

In case of back order, exchange will be made for equal value or more.

Every effort has been made to accurately and fairly describe the specification and condition of the item. We are not responsible for any insignificant errors in the listings.
Please contact us if you have any inquiries; email us at custserv@waverlycabinets.com.

Weights and Measurements

All weights and measurements used on WaverlyCabinets.com are approximates. We do not guarantee the accuracy of these weights and measurements. We make our best effort to be as accurate as possible.

Return Policy

NOTE: Assembled cabinets cannot be returned.

WaverlyCabinets.com accepts returns for up to 14 days after delivery date. Ensure you closely inspect your products before accepting delivery and note any damage incurred, simply write ” Refused due to damage “on the delivery receipt before the driver leaves. We guarantee our items to be free from any defects in material or workmanship. The seller is not responsible when the item has been tampered with, misused, improperly installed, altered, or damaged through abuse or accident.

WaverlyCabinets.com can only accept returns in good condition (original packaging). Returns can only be accepted in the condition in which they were delivered (RTA). RTA cabinets that are assembled or items that have been installed CANNOT be returned. All returns are subject to inspection and a 25% restocking fee, and credit will be applied to the customer account. Credit cannot be given for products returned to WaverlyCabinets.com without the proper paperwork.

To request a return, please fill out the replacement/return form and fax to 570-693-0421, or send via email to custserv@waverlycabinets.com.

***NOTE***

All returns must be received within eight weeks of purchase in order for a refund to be issued.

Refund Policy

You will be given a full refund once your cancellation order is made within 24 hours. Any cancellation request must be made via phone 570-763-8656 or fax 570-693-0421 within 24 hours of receipt of your order confirmation. There are no cancellations allowed after 24 hours.

Replacement of Damaged items

To request a replacement, please fill out the Return/Replacement form and fax to WaverlyCabinets.com at 570-693-0421. WaverlyCabinets.com may request pictures of the damaged parts, prior to shipment of replacements parts.

Replacements generally take 3-7 days for processing and shipping.

Return of unwanted Items

No returns will be accepted without prior authorization. Customers are responsible for all shipping costs and damages during return shipping. A 25% restock fee will be charged on returns. Once an item has been received, inspected and found in good condition, a check will be sent to the customer, less the above costs, at the provided shipping address. To get pre-authorization for returning items you must contact customer service by phone (570-763-8656) or fax (570-693-0421).

Any warranty provided does not include reimbursement for inconvenience, removal, or labor expenses in connection with shipping, installation or uninstallation of any material or parts, setup time, loss of use, or any other costs or expenses. If you chose to make repairs or adjustments to product or logistics to expedite your project we do not make compensation or allow claims for any costs. We do not make compensation or reimbursement for the cost of time or labor to repair or replace an item that may be damaged, defective or missing from an order. We can only provide the replacement parts in the normal time frame for the product that the manufacturer, supplier or shipper provide in their specific policy that they offered to us.

Defects Policy

All claims for defective merchandise must be received within 7 days of delivery. If you receive a defective product contact customer service by phone (570-763-8656) or fax (570-693-0421) to begin the replacement process. In most cases you will be asked to take photos of the defect and prepare a Return/Replacement form report to speed the inspection process. Customer must hold items until WaverlyCabinets.com has arranged for return or authorized disposal of the pieces. Pickup will be arranged by WaverlyCabinets.com for any returns. They must be in their original packaging. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock.

Damaged Items

While rare, sometimes items get damaged in shipping. Upon receipt, any obvious damage must be reported to the driver and marked on the bill of lading. Customers should open and inspect all cabinets immediately upon receipt.

Missing Items

When you receive your order it is important to verify all items are there. Any missing items must be reported to the driver and marked on the bill of lading and a copy sent to custserv@waverlycabinets.com. Also, you must call the office at 570-693-2447 or 570-763-8656 to notify us of the shortage.

Forevermark:

Any concealed damage must be reported within 72 hours of receipt.

Photographs and descriptions of damage as well as which cabinets are damaged must be sent to custserv@waverlycabinets.com. With the exception of cabinets ordered assembled, cabinets must be unassembled to process a claim for replacement. Assembled cabinets must not be installed.

GHI/Feather Lodge:

Any concealed damage must be reported within 24 hours of receipt.

Photographs and descriptions of damage as well as which cabinets are damaged must be sent to custserv@waverlycabinets.com. With the exception of cabinets ordered assembled, cabinets must be unassembled to process a claim for replacement. Assembled cabinets must not be installed.

Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock. Damaged goods must be held for 45 days for possible inspection by the carrier or until disposal is authorized by WaverlyCabinets.com.

Cancellation of Order

WaverlyCabinets.com reserves to right to cancel an order and refund the customer the full amount of the order.

This policy is subject to change without notice.