From time to time cabinets get damaged or go missing during the shipping process. Fill out this simple form to get the process started on replacements or fixes. Please take a picture of each cabinet that clearly shows the damaged / defective part. Labeling pictures with the part number (SKU) in the picture or filename will help us service your request faster and more accurately. At the time of shipping you would have marked which cabinets as damaged on the “Bill of Lading”. To get the replacement parts you need to correct the damage, you must open the package, separate and examine the parts. Make a list of items to be replaced with the SKU number and the item that will need to be replaced (ie: Shelf for a AW-B15). Once you have your list, take 2 or 3 pictures of the part that need to be replaced that clearing shows the damage or flaw. If it is in the opinion the manufacturer /vendor that replacing the entire cabinet is the best option the manufacturer /vendor will advise us if that is the solution. All replacements are at at the discretion of the manufacturer /vendor.
If you have an account with us, and you are logged in, you can review your order at https://waverlycabinets.com/my-account/orders/ to look up your order number or cabinet SKU. Otherwise this information can be found in your invoice.
You can submit your claim via email by sending us a mail to email@example.com, please include all information required on our form and attach them to the email.
- Full Name
- Phone Number or Best Contact
- Order Number
- Ship To Address
- Bill of lading & Packing List
- Amount of claims you are submitting
For each item please include SKU or Item Number, Item for replacement, Reason for Replacement, and photos to help us document the claim.