Policies

This policy is subject to change without notice. 

Executive Summary

The warehouse selects the carrier responsible for shipping your order, and drivers do not unload products or remove packing materials upon delivery. You must schedule your delivery within 3 days of the carrier’s first attempt to contact you. Free shipping applies only to complete RTA orders, except for Wolf. All deliveries are made as tailgate deliveries unless separate arrangements are made for in-home delivery. 

Verify all pallets, boxes, loose items, and total piece count against your delivery paperwork, and carefully inspect all packaging for any visible damage. Count every item before signing, and if anything is missing or damaged, it must be clearly noted on the Bill of Lading before the driver leaves. Take photos of any visible damage, and remember that a signature is required for all deliveries; signing without notes may result in denied warranty claims. 

You must begin assembling RTA cabinets or open assembled cabinets to inspect for any concealed damage, defects, or missing parts within 5 days of delivery. It is the customer’s responsibility to inspect the condition of the outside packaging or its contents for any damage upon delivery.  

All claims must be submitted using the Warranty Claim Form at https://www.waverlycabinets.com/damage-warranty-claim-form/. If the form is unavailable, you must email full details—including photos, SKUs, and the Bill of Lading—to custserv@waverlycabinets.com. 

Returns must be received within 14 days of delivery, and Waverly Cabinets can only accept items in good condition. RTA cabinets that have been assembled, as well as any items that have been installed, cannot be returned. All returns are subject to inspection and a 25% restocking fee. Returns must be pre-authorized to be accepted by Waverly Cabinets. 

The warranty does not cover damage resulting from normal wear and tear, accidents, misuse, dirt, water, tampering, improper use or installation, unauthorized repairs, or modifications for commercial purposes. 

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Disclaimer for Weights and Measurements 

All weights and measurements used on WaverlyCabinets.com are approximately. We do not guarantee the accuracy of these weights and measurements. We make our best effort to be as accurate as possible. 

Disclaimer for Sales Tax 

For certain states, we are not required to collect sales tax. As a resident of one of these states, you may be responsible for paying a use tax on your purchase. Please consult your state’s tax authority, accountant, or attorney for more information. 

Sales, Promotions, and Coupon Policy 

All current offers are not applicable to prior purchases or special-order brands. These offers do not extend to shipping costs or carrier-imposed fees. Manufacturer offers are final and cannot be extended or applied to different brands. 

Cancellations 

You will receive a full refund if you cancel within 24 hours of placing your order. Please allow 7 to 10 business days for processing. 

Cancellation requests must be made by phone at 570-693-0285 or by fax at 570-693-0421 within 24 hours of receiving your order confirmation. Cancellations are not accepted after 24 hours. PayPal transactions requiring a refund will incur a 4% PayPal Processing Fee. 

Backorders 

At Waverly Cabinets, we strive to keep our distribution centers fully stocked to ensure the timely delivery of your orders. While backorders are rare, they can occur due to unforeseen circumstances. 

What You Can Expect: 

• Back orders do not happen on every order, and most are resolved within 30 days. 
• Only in rare, extreme cases will a backorder extend beyond this timeframe. 
• If a backorder occurs, our Customer Service Team will contact you immediately upon discovery to discuss available options. 

Your Options May Include:

• Revising the backordered item to an alternative size, configuration, or brand. 
• Shipping a partial order so you can receive in-stock items right away. 

Our goal is to keep you informed and provide solutions that work best for your project timeline.  

Shipping Carriers

Freight shipments are tailgate delivery only, except for Kemper. Drivers do not unload or remove packaging. Inside delivery can be arranged for certain brands with specific freight companies. Additional charges will apply. Call or email us for more options, details, and pricing. 

Freight Carrier Deliveries

Carriers may call before delivery, but this is not guaranteed.  

Once your order ships, you will receive an email containing the carrier’s phone number and a PRO number. A PRO number is used to track LTL freight shipments. It’s similar to tracking numbers for ground shipping.  

We strongly recommend contacting the carrier directly to schedule a delivery appointment. If no one is available when delivery is attempted, the carrier will reach out to you, and you must schedule delivery within 3 days of their initial contact. Customers are responsible for being available during the carrier’s standard delivery hours, and a rescheduling fee may apply—payable before delivery—if you change an agreed‑upon appointment. Drivers are typically allotted 30 minutes per delivery, and any time beyond that may be billed to the customer at the carrier’s discretion on a per‑minute basis. 

UPS/FedEx Shipments

UPS and FedEx do not provide pre‑delivery calls, and if a signature is required, they will attempt delivery up to three times, leaving a notice each time. You may also arrange to pick up your shipment directly from the carrier’s terminal. Please note that carriers may leave packages without a signature at their discretion—such as on a porch—and this is outside our control. 

Regional Delivery

Our regional delivery covers select areas of Pennsylvania, New York, Delaware, and New Jersey. Please submit your order as an estimate with a request for regional delivery to see if your address qualifies.

Shipping Fees & Surcharges  

Free shipping only applies complete RTA orders, unless the brand is Wolf Home Products. Back ordered items do not qualify for free shipping, unless the full order is held until all items are available.  

A 10% cross-country freight surcharge applies to shipments going to Washington, Oregon, California, Nevada, Arizona, Utah, Idaho, Montana, Wyoming, Colorado, and New Mexico. US Cabinet Depot is exempt from this surcharge.

This surcharge is not automatically applied and will be added manually by Customer Service after reviewing your order. Payment required before the order is released.  

Assembled cabinets incur additional freight charges due to their size, and GHI assembled cabinets require a custom freight quote. Orders shipping from multiple warehouses may also incur additional freight fees.  

Wolf Home Products shipments to Washington, Oregon, California, Nevada, Arizona, Utah, Idaho, Montana, Wyoming, Colorado, New Mexico, North Dakota, and South Dakota require additional lead time due to restricted service areas.  

If you would like a delivery ETA, please submit the order as an estimate and include the delivery address. 

Shipping Timeline  

Most orders ship within approximately 2 weeks, though restrictions may apply. The most up‑to‑date availability timelines can be found on the Availability and Lead Times page. Shipping times may also be delayed due to holidays and broader global supply‑chain conditions. 

Receiving Your Order

THIS IS NOT AN “INHOME” DELIVERY. ALL FREIGHT DELIVERIES ARE TAILGATE DELIVERIES UNLESS IN-HOME SERVICES ARE ARRANGED WITH CUSTOMER SERVICE.  

Freight deliveries are made as tailgate delivery, meaning items are delivered to the back of the truck rather than inside the home.  

Depending on the size and configuration of your order, you may need 1 or 2 adults available on delivery to move the cabinets from the truck to your location. Most cabinets are manageable but being prepared helps ensure smooth and timely delivery.  

For residential deliveries, a liftgate is included, allowing the driver to lower the shipment safely to ground level. The liftgate will be used for all residential deliveries unless the delivery site does not allow for safe usage of the machinery. Once items are placed for delivery, it is the customer’s responsibility to move them indoors.

At the time of delivery:

When you receive your order, it is important to verify that all items are there at the time of delivery, regardless of the shipping method. For example, if the delivery paperwork states that your order contains two pallets and four loose items, please verify that this is what you are receiving. There is also a piece count on the delivery paperwork, indicating the total number of pieces in the shipment. 

Please count the number of pieces in the shipment. If anything is missing at the time of delivery, it must be noted on the Bill of Lading before the driver leaves.  

We strongly suggest having a physical copy of your order on hand for delivery so you can check off each item as you unload it. You must also inspect the outside packaging for any shipping damage, and take photos if you suspect any. Any missing and/or damaged items must be reported to the driver and marked on the Bill of Lading. You must then go to our website and use our claim form, attaching photos and SKUs of the cabinets/parts:  

https://www.waverlycabinets.com/damage-warranty-claim-form/.

If, for some reason, the claim form is not working, follow the same instructions required in the claim form and email the detailed list and pictures to custserv@waverlycabinets.com. 

IMPORTANT: IF THE DAMAGED AND/OR MISSING ITEMS ARE NOT NOTED ON THE BILL OF LADING AT THE TIME OF DELIVERY, THE CLAIM WILL BE DENIED. THERE ARE NO EXCEPTIONS. 

When making a claim, please include detailed pictures of the damage (preferably one close-up and one far away), the Bill of Lading with the damage and/or missing items noted, and the SKU and the part of the item that was damaged.  

Also, please call the office at 570-693-0285 to notify us immediately of any shortage or damage that occurred during shipment. Phone notification does not eliminate your responsibility to note exceptions on the Bill of Lading for any damaged and/or missing items, or your responsibility to fill out the Warranty Claim Form. 

After the driver leaves:

Any denied claim will require the customer to purchase replacement parts and pay all related shipping costs. 

Within (5) DAYS of receiving the shipment, you must begin to assemble RTA cabinets or open assembled cabinets and report any concealed damage, paint defects, and/or warranty issues. Please use the claim form on our website for concealed damage and warranty issues–  https://www.waverlycabinets.com/damage-warranty-claim-form/. 

PLEASE BE ADVISED THAT ANY CLAIM THAT IS DENIED WILL RESULT IN YOU HAVING TO PAY FOR ANY CABINET OR PART AND ANY SHIPPING COST. This process has been put in place to ensure you receive the replacement part(s) you need. 

Returns and Refunds 

Please allow 7 to 10 business days for refund requests to be processed. This does not include the processing time set by your banking institution. 

It’s the customer’s responsibility to ship return items back to Waverly Cabinets. Sample doors must be in good condition upon delivery to Waverly Cabinets to qualify for a full refund. 

Refunds for unwanted or damaged items are handled separately. Please refer to the Replacement of Damaged Items and Return of Unwanted Items section of this policy page for more information. 

Returns must be pre-authorized and received by Waverly Cabinets within 14 days of delivery. Returns received after 14 days will not be refunded. Products must be free from defects, tampering, misuse, improper installation, alteration, abuse, or accident for a return to be accepted. 

Assembled or installed RTA cabinets cannot be returned. All returns are inspected and incur a 25% restocking fee; credit is applied to the account. Return shipping is the customer’s responsibility if applicable. Credit requires correct paperwork. Credit cannot be issued for products returned without proper paperwork.  

To request a return, fill out the Warranty Claim Form for prior authorization. Returns without prior authorization will not be accepted. 

Replacement of Damaged Items 

To request a replacement for damaged items, please complete the Warranty Claim Form and include clear photos of the damage along with the SKU and description of the required part. 

Except for cabinets that are only purchased assembled, all cabinets must be unassembled for a replacement claim to be processed, and assembled cabinets must not be installed.  

Warranty coverage does not include reimbursement for inconvenience, removal, installation or uninstallation labor, setup time, loss of use, or any related costs. If you choose to make repairs or adjustments to expedite your project, no compensation will be provided for those expenses, nor will reimbursement be made for time or labor associated with repairing or replacing damaged, defective, or missing items.  

Replacement parts are provided only within the normal time frame allowed by the manufacturer, supplier, or shipper. Properly documented and reported replacement items will be shipped once documentation is processed or as soon as parts become available if out of stock, with typical processing and shipping taking 3–7 days.  

Any damage visible upon delivery must be reported to the driver and noted on the bill of lading, and customers should open and inspect all cabinets immediately. Within 5 days of delivery, customers must begin assembling or opening all items to check for concealed damage and report such issues through the Warranty Claim Form. All damaged goods must be retained for 120 days for potential carrier inspection or until WaverlyCabinets.com authorizes disposal. 

Return of Unwanted Items 

No returns will be processed without prior authorization. Customers are responsible for all shipping costs and any damage incurred during return shipping. A 25% restocking fee applies to all returns. Once an item is received, inspected, and approved, a check will be sent to the customer, for less than the associated costs, to the shipping address on record. To obtain pre-authorization for a return, fill out the Warranty Claim Form or email custserv@waverlycabinets.com. 

Defects 

All claims for defective merchandise must be received within 5 days of delivery.  

If you receive a defective product, please use our Warranty Claim Form to notify us. On this form, you will be asked to take photos of the defect and provide the cabinet SKU and description of the part needed. Customers must hold the items until Waverly Cabinets has arranged for return or authorized disposal of the pieces.  

Pick-up will be arranged by Waverly Cabinets for any returns. They must be in their original packaging. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed, or as soon as the pieces become available if replacements are out of stock. 

Missing Items 

When you receive your order, it is important to verify that all items are there. Any missing items must be reported to the driver and marked on the Bill of Lading. If any items are missing, please submit a Warranty Claim Form to us within 5 days of delivery. 

Warranty Claims 

This policy is subject to change without notice. 

Other than legitimate “Warranty Claims,” additional cabinets, trim, or parts can only be ordered at the buyer’s expense after payment is made in full. 

Limited Warranty 

WaverlyCabinets.com (warrantor) warrants to the original consumer purchaser only that all products manufactured or supplied by warrantor will be free from defects in material and workmanship under normal use and service for one (1) year from the date of purchase. (Proof of Purchase required). 

This warranty does not cover damage resulting from normal wear, accident, misuse, dirt, water, tampering, unreasonable use, improper installation, servicing performed or attempted by unauthorized service agencies, or units that have been modified or used for commercial purposes. If the product exhibits such a defect, please contact WaverlyCabinets.com via email with a description of the defect. 

WaverlyCabinets.com will, at its option, provide repair or replacement parts or replace them with a functionally equivalent product. Such repair or replacement parts or products shall be at the warrantor’s expense, but the consumer shall bear all other expenses, including but not limited to, cost of removal, transportation, re-installation, communication, and any special service requested by you, such as overtime labor, etc. 

Repaired or replaced items carry only the unexpired portion of the original warranty except to the extent provided by applicable law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the shorter of the period provided by law or the period of this warranty, and under no circumstances shall WaverlyCabinets.com be liable for incidental damages sustained in connection with the product. The express warranty above constitutes the entire warranty and is in lieu of all others expressed or implied. 

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. 

Product Liability 

All products are brand new in the original manufacturer’s package. It is the customer’s responsibility to inspect the condition of the outside packaging or its contents for any damage upon delivery.  

We can only file an insurance claim for you if it states, “dent on outside box” or “cabinet damaged/scratched”, etc., on the delivery receipt. A shipment that is badly damaged can be refused for a full refund. 

In the event of a backorder, an exchange will be offered for an item of equal or greater value. 

Every effort has been made to accurately and fairly describe the item’s specification and condition. We are not responsible for any insignificant errors in the listings. 

Please contact us if you have any inquiries; email us at custserv@waverlycabinets.com.