Policies

URGENT MESSAGE – THIS IS NOT AN “IN HOME” DELIVERY! THIS IS A TAILGATE DELIVERY.

At the time of your scheduled delivery, you must have two able-bodied people to life cabinets off the back of a dock height truck (48 inches off the ground). The driver will only bring the cabinets to the back of the truck or lower them to the ground if a lift gate was paid for upon ordering. You are responsible to take them inside after following the inspection procedure detailed below:

At the time of delivery:

When you receive your order, it is important to verify all items are there at the time of delivery regardless of the shipping method. For example, if the delivery paperwork states that your order contains two pallets and four loose items, please verify that this is what you are receiving. There is also a piece count listed on the delivery paperwork, stating how many total pieces are in the shipment.

Please count the number of pieces in the shipment. If anything is missing at the time of delivery, it must be noted on the Bill of Lading before the driver leaves. We strongly suggest having a physical copy of your order on-hand for delivery so you can check off each item as you unload it. You must also inspect for any shipping damage to the outside packaging, taking photos if there is any suspected damage. Any missing and/or damaged items must be reported to the driver and marked on the Bill of Lading. You must then go to our website and use our claim form, attaching photos and SKU’s of the cabinets/parts: https://waverlycabinets.com/damage-warranty-claim-form/. If for some reason the claim form is not working, follow the same instructions required in the claim form and email the detailed list and pictures to custserv@waverlycabinets.com.

IMPORTANT: IF THE DAMAGED AND/OR MISSING ITEMS ARE NOT NOTED ON THE BILL OF LADING AT THE TIME OF DELIVERY, THE CLAIM WILL BE DENIED. THERE ARE NO EXCEPTIONS.

When making a claim please make sure to include detailed pictures of the damage (preferably one close up, one far away), the Bill of Lading with damages and/or missing items noted, and the SKU and part of the item that was damaged. Also, please call the office at 570-693-0285 to notify us immediately of the shortage and/or damage(s) that have occurred during shipment. Phone notification does not eliminate your responsibility to note exceptions on the Bill of Lading for any damaged and/or missing items, or your responsibility to fill out the Warranty Claim Form.

Within (5) DAYS of receiving the shipment, you must begin to assemble RTA cabinets or open Assembled cabinets and report any concealed damage, paint defects, and/or warranty issues. Please use the claim form on our website for concealed damage and warranty issues–  https://waverlycabinets.com/damage-warranty-claim-form/.

PLEASE BE ADVISED THAT ANY CLAIM THAT IS DENIED WILL RESULT IN YOU HAVING TO PAY FOR ANY CABINET OR PART AND ANY SHIPPING COST. This process has been set into place to ensure you will get the replacement part(s) needed.

This policy is subject to change without notice.

NOTE: Most orders ship in 2 weeks. Restrictions apply!

Due to the changing conditions of global events, shipping times may be delayed for some items.

This policy is subject to change without notice.

WaverlyCabinets.com, (warrantor) warrants to the original consumer purchaser only that all products manufactured or supplied by warrantor will be free from defects in material and workmanship under normal use and service for one (1) year from the date of purchase. (Proof of Purchase required).

This warranty does not cover damage resulting from normal wear, accident, misuse, dirt, water, tampering, unreasonable use, improper installation, servicing performed or attempted by unauthorized service agencies or units that have been modified or used for commercial purposes. If the product exhibits such a defect, please contact WaverlyCabinets.com via email with a description of the defect. WaverlyCabinets.com will, at their option, provide repair or replacement parts or replace with a functionally equivalent product. Such repair or replacement parts or products shall be at warrantor’s expense, but consumer shall bear all other expenses, including but not limited to, cost of removal, transportation, re-installation, communication and any special service requested by you such as overtime labor, etc.

Repaired or replaced items carry only the unexpired portion of the original warranty except to the extent provided by applicable law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the shorter of the period provided by law or the period of this warranty, and under no circumstances shall WaverlyCabinets.com be liable for incidental damages sustained in connection with the product. The express warranty above constitutes the entire warranty and is in lieu of all others expressed or implied.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

All products are brand new in original manufacturer package. It is the customer’s responsibility to inspect the outside packing condition or inside content upon delivery in case of any damage. We can only file insurance claim for you if stated “dent on outside box” or “cabinet damaged/scratched” etc. on the delivery receipt. Badly damaged shipment can be refused for a full refund.

In case of back order, exchange will be made for equal value or more.

Every effort has been made to accurately and fairly describe the specification and condition of the item. We are not responsible for any insignificant errors in the listings.
Please contact us if you have any inquiries; email us at custserv@waverlycabinets.com.

All weights and measurements used on WaverlyCabinets.com are approximates. We do not guarantee the accuracy of these weights and measurements. We make our best effort to be as accurate as possible.

NOTE: Assembled cabinets cannot be returned (with Wolf as the exception).

Waverlycabinets.com must receive returns within 14 days after the delivery date. Any return not received within the 14 days will not be refunded for any reason. We guarantee our items to be free from any defects in material or workmanship. The seller is not responsible when the item has been tampered with, misused, improperly installed, altered, or damaged through abuse or accident. WaverlyCabinets.com can only accept returns in good condition (unopened in original packaging). Returns can only be accepted in the condition in which they were delivered (RTA). RTA cabinets that are assembled or items that have been installed CANNOT be returned. All returns are subject to inspection and a 25% restocking fee, and credit will be applied to the customer account. Customer will be responsible for return shipping if applicable. Credit cannot be given for products returned to WaverlyCabinets.com without the proper paperwork.

To request a return, you must fill out the Warranty Claim Form (Warranty Claim Form) for prior authorization. No returns will be accepted without the form and prior authorization.

***NOTE*** All items must be received within 14 days of delivery in order for a refund to be issued.

You will be given a full refund once your cancellation order is made within 24 hours. Any cancellation request must be made via phone 570-693-0285 or fax 570-693-0421 within 24 hours of receipt of your order confirmation. There are no cancellations allowed after 24 hours. Any PayPal transaction that requires to be refunded will incur the 4% PayPal Processing Fee.

To request a replacement, please fill out the Warranty Claim Form. Please attach a few photos of the damaged items, along with the SKU and description of part needed. With the exception of cabinets ordered assembled, cabinets must be unassembled to process a claim for replacement. Assembled cabinets must not be installed.

Any warranty provided does not include reimbursement for inconvenience, removal, or labor expenses in connection with shipping, installation or uninstallation of any material or parts, setup time, loss of use, or any other costs or expenses. If you choose to make repairs or adjustments to the product or logistics to expedite your project, we do not make compensation or allow claims for any costs. We do not make compensation or reimbursement for the cost of time or labor to repair or replace an item that may be damaged, defective, or missing from an order. We can only provide the replacement parts in the normal time frame for the product that the manufacturer, supplier or shipper provides in their specific policy that they offered to us.

Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock. Replacements generally take 3-7 days for processing and shipping.

No returns will be accepted without prior authorization. Customers are responsible for all shipping costs and damages during return shipping. A 25% restock fee will be charged on returns. Once an item has been received, inspected and found in good condition, a check will be sent to the customer, less the above costs, at the provided shipping address. To get pre-authorization for returning items, please fill out the Warranty Claim Form (Warranty Claim Form) , or send the request via email to custserv@waverlycabinets.com.

All claims for defective merchandise must be received within 5 days of delivery. If you receive a defective product, please use our Warranty Claim Form to let us know. On this form, you will be asked to take photos of the defect and provide the cabinet SKU and description of part needed. Customer must hold the items until WaverlyCabinets.com has arranged for return or authorized disposal of the pieces. Pickup will be arranged by WaverlyCabinets.com for any returns. They must be in their original packaging. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock.

While rare, sometimes items get damaged in shipping. Upon receipt, any obvious damage must be reported to the driver and marked on the bill of lading. Customers should open and inspect all cabinets immediately upon receipt. Within 5 days, you must begin to assemble or open and inspect all items on your order. If there is any “concealed damage” found inside the boxes, please use our Warranty Claim Form to let us know.

Damaged goods must be held for 120 days for possible inspection by the carrier or until disposal is authorized by WaverlyCabinets.com.

When you receive your order, it is important to verify all items are there. Any missing items must be reported to the driver and marked on the Bill of Lading. If you have items missing, please submit a Warranty Claim Form to us to let us know within 5 days of delivery.

In the event that a shipment is refused without prior authorization, you will be responsible for restocking fees and any and all freight charges. Waverly Cabinets does not advise refusing a shipment, as these costs are not negotiable. We ask that you consider the cost of refusing because it may not be economical, and it may be more economical if the shipment is accepted, and goods are sold through other channels privately. If you are interested in cancelling your order but are beyond the 24 hour period to do so, please contact our office immediately at 570-693-0285 to discuss options (if any) with our Customer Service Team.

Waverly Cabinets strives to ensure that all prices displayed on our website are accurate and up-to-date. We make every effort to avoid errors, but in the rare event that a mistake occurs, the following policy applies: Waverly Cabinets reserves the right to cancel any sales or orders in the event of pricing errors or discrepancies. If an incorrect price is displayed due to technical issues, typographical errors, duplicate/misapplied coupons, or other unforeseen circumstances, Waverly Cabinets may, at its sole discretion, cancel the order and refund any payments made.

WaverlyCabinets.com reserves the right to cancel an order and refund the customer the full amount of the order at our discretion.

THIS POLICY IS SUBJECT TO CHANGE WITHOUT NOTICE.