Policies
Due to the uncertainty surrounding import tariffs, all orders will be reviewed for pricing at the time the order is placed. Any affected customers will be contacted before the order is finalized.
Disclaimer for Inaccurate Line Art, Pictures and all graphics
Due to changes in specifications and design by various manufactures, the details of the line art and pictures shown on our website are not always depicted in a 100 % accurate fashion when compared to the actual item you would receive.
In case such happens, Waverly Cabinets does not assume any responsibly for any and all such issues. The items can be returned but are subject to our standard return policies which require that the customer return the item at their expense and pay a 25% re-stocking fee.
Shipping Policy
Orders are usually shipped via commercial freight carrier; however, sometimes UPS Ground or FedEx are used. This is solely at the discretion of the warehouse, and special shipping cannot be requested since this is usually dependent on the weight and size of the shipment. We provide tailgate delivery only (with Kemper as the exception). Please note that drivers will not be responsible for helping unload the product or for disposing and removing of packing materials.
If your order is shipped via freight carrier, they will usually call prior to delivery, although this is not guaranteed. We strongly suggest calling to set a delivery appointment using the phone number and PRO number you will be given via email once your order ships.
If the carrier attempts delivery without notice, and no one is available to sign for the delivery, they will contact you via telephone to make arrangements. You must agree on a delivery date within 3 days of the initial contact with the carrier.
It is the responsibility of the customer to be available to accept the freight during the carrier’s delivery times; the carrier does not work around the consignee’s schedule. If you agree on a delivery appointment, and proceed to reschedule, there will be a rescheduling fee that will need to be paid prior to delivery. Each freight carrier gives their drivers an allotted time for each delivery, this is usually 30 minutes. If the driver goes beyond this allotted time, you will be charged per minute at the discretion of the freight company.
It is very important to check off your items as you unload them (a printed, physical copy of your order is strongly recommended for delivery), noting any initial suspected damage or missing items on the Bill of Lading quickly and accurately before the driver leaves. Any missing items/damages not noted on the Bill of Lading will result in you having to purchase replacements. You will have 5 days to open and inspect each item ordered for any concealed damage or missing parts and submit a Warranty Claim on our website, please see our Warranty Claim Form for more detailed instructions.
If your order is shipped via UPS/FedEx, there is no call or pre-delivery arrangements. If a signature is required, UPS/FedEx will attempt delivery 3 times; each time they will leave a slip. If you know you will not be available during their hours, you can contact them and arrange to pick up the order at their terminal. They may choose to leave the package without a signature (usually on the porch); this is at their discretion.
Sales, Promotions, and Coupon Policy
All current offers are not applicable to prior purchases or special-order brands. These offers do not extend to shipping costs or carrier-imposed fees. Manufacturer offers are final and cannot be extended or applied to different brands.
The free shipping offer applies to complete orders only. Back-ordered items will not qualify for free shipping unless the order is held until all items are available.
*Free Shipping on RTA orders over $2,499. Restrictions apply!
- For shipments cross-country to the west coast, there will be a 10% surcharge on your order total. The following states are included: WA, OR, CA, NV, AZ, UT, ID, MT, WY, CO, and NM.
- Complete shipments only.
- Assembled cabinets incur an additional fee for freight due to size.
- GHI cabinets require a special rate quote when assembled.
- Please note that an additional freight charge will be assessed for orders coming from multiple warehouses.
- Due to the limited service area set by Wolf Home Products, there is an additional charge to ship cabinets to these states: WA, OR, CA, NV, AZ, UT, ID, MT, WY, CO, NM, ND, SD. When ordering cabinets from Wolf, click the “check payment” option and we will quote the freight. By clicking this option, not payment is required until you accept the added cost of shipping. Thank you for your understanding and cooperation in this matter.
Receiving Your Order
URGENT MESSAGE – THIS IS NOT AN “IN HOME” DELIVERY! THIS IS A TAILGATE DELIVERY.
At the time of your scheduled delivery, you must have two able-bodied people to life cabinets off the back of a dock height truck (48 inches off the ground). The driver will only bring the cabinets to the back of the truck or lower them to the ground if a lift gate was paid for upon ordering. You are responsible to take them inside after following the inspection procedure detailed below:
At the time of delivery:
When you receive your order, it is important to verify all items are there at the time of delivery regardless of the shipping method. For example, if the delivery paperwork states that your order contains two pallets and four loose items, please verify that this is what you are receiving. There is also a piece count listed on the delivery paperwork, stating how many total pieces are in the shipment.
Please count the number of pieces in the shipment. If anything is missing at the time of delivery, it must be noted on the Bill of Lading before the driver leaves. We strongly suggest having a physical copy of your order on-hand for delivery so you can check off each item as you unload it. You must also inspect for any shipping damage to the outside packaging, taking photos if there is any suspected damage. Any missing and/or damaged items must be reported to the driver and marked on the Bill of Lading. You must then go to our website and use our claim form, attaching photos and SKU’s of the cabinets/parts: https://waverlycabinets.com/damage-warranty-claim-form/. If for some reason the claim form is not working, follow the same instructions required in the claim form and email the detailed list and pictures to custserv@waverlycabinets.com.
IMPORTANT: IF THE DAMAGED AND/OR MISSING ITEMS ARE NOT NOTED ON THE BILL OF LADING AT THE TIME OF DELIVERY, THE CLAIM WILL BE DENIED. THERE ARE NO EXCEPTIONS.
When making a claim please make sure to include detailed pictures of the damage (preferably one close up, one far away), the Bill of Lading with damages and/or missing items noted, and the SKU and part of the item that was damaged. Also, please call the office at 570-693-0285 to notify us immediately of the shortage and/or damage(s) that have occurred during shipment. Phone notification does not eliminate your responsibility to note exceptions on the Bill of Lading for any damaged and/or missing items, or your responsibility to fill out the Warranty Claim Form.
After the driver leaves:
Within (5) DAYS of receiving the shipment, you must begin to assemble RTA cabinets or open Assembled cabinets and report any concealed damage, paint defects, and/or warranty issues. Please use the claim form on our website for concealed damage and warranty issues– https://waverlycabinets.com/damage-warranty-claim-form/.
PLEASE BE ADVISED THAT ANY CLAIM THAT IS DENIED WILL RESULT IN YOU HAVING TO PAY FOR ANY CABINET OR PART AND ANY SHIPPING COST. This process has been set into place to ensure you will get the replacement part(s) needed.
This policy is subject to change without notice.
NOTE: Most orders ship in 2 weeks. Restrictions apply!
Due to the changing conditions of global events, shipping times may be delayed for some items.
Warranty Policy
This policy is subject to change without notice.
Other than legitimate “Warranty Claims” additional cabinets, trim or parts can only be ordered at the buyers expense once paid in full.
Limited Warranty
WaverlyCabinets.com, (warrantor) warrants to the original consumer purchaser only that all products manufactured or supplied by warrantor will be free from defects in material and workmanship under normal use and service for one (1) year from the date of purchase. (Proof of Purchase required).
This warranty does not cover damage resulting from normal wear, accident, misuse, dirt, water, tampering, unreasonable use, improper installation, servicing performed or attempted by unauthorized service agencies or units that have been modified or used for commercial purposes. If the product exhibits such a defect, please contact WaverlyCabinets.com via email with a description of the defect. WaverlyCabinets.com will, at their option, provide repair or replacement parts or replace with a functionally equivalent product. Such repair or replacement parts or products shall be at warrantor’s expense, but consumer shall bear all other expenses, including but not limited to, cost of removal, transportation, re-installation, communication and any special service requested by you such as overtime labor, etc.
Repaired or replaced items carry only the unexpired portion of the original warranty except to the extent provided by applicable law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the shorter of the period provided by law or the period of this warranty, and under no circumstances shall WaverlyCabinets.com be liable for incidental damages sustained in connection with the product. The express warranty above constitutes the entire warranty and is in lieu of all others expressed or implied.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
Product Liability
All products are brand new in original manufacturer package. It is the customer’s responsibility to inspect the outside packing condition or inside content upon delivery in case of any damage. We can only file insurance claim for you if stated “dent on outside box” or “cabinet damaged/scratched” etc. on the delivery receipt. Badly damaged shipment can be refused for a full refund.
In case of back order, exchange will be made for equal value or more.
Every effort has been made to accurately and fairly describe the specification and condition of the item. We are not responsible for any insignificant errors in the listings.
Please contact us if you have any inquiries; email us at custserv@waverlycabinets.com.
Weights and Measurements
All weights and measurements used on WaverlyCabinets.com are approximates. We do not guarantee the accuracy of these weights and measurements. We make our best effort to be as accurate as possible.
Return Policy
NOTE: Assembled cabinets cannot be returned (with Wolf as the exception).
Waverlycabinets.com must receive returns within 14 days after the delivery date. Any return not received within the 14 days will not be refunded for any reason. We guarantee our items to be free from any defects in material or workmanship. The seller is not responsible when the item has been tampered with, misused, improperly installed, altered, or damaged through abuse or accident. WaverlyCabinets.com can only accept returns in good condition (unopened in original packaging). Returns can only be accepted in the condition in which they were delivered (RTA). RTA cabinets that are assembled or items that have been installed CANNOT be returned. All returns are subject to inspection and a 25% restocking fee, and credit will be applied to the customer account. Customer will be responsible for return shipping if applicable. Credit cannot be given for products returned to WaverlyCabinets.com without the proper paperwork.
To request a return, you must fill out the Warranty Claim Form (Warranty Claim Form) for prior authorization. No returns will be accepted without the form and prior authorization.
***NOTE*** All items must be received within 14 days of delivery in order for a refund to be issued.
Refund Policy
You will be given a full refund once your cancellation order is made within 24 hours. Any cancellation request must be made via phone 570-693-0285 or fax 570-693-0421 within 24 hours of receipt of your order confirmation. There are no cancellations allowed after 24 hours. Any PayPal transaction that requires to be refunded will incur the 4% PayPal Processing Fee.
Replacement of Damaged Items
To request a replacement, please fill out the Warranty Claim Form. Please attach a few photos of the damaged items, along with the SKU and description of part needed. With the exception of cabinets ordered assembled, cabinets must be unassembled to process a claim for replacement. Assembled cabinets must not be installed.
Any warranty provided does not include reimbursement for inconvenience, removal, or labor expenses in connection with shipping, installation or uninstallation of any material or parts, setup time, loss of use, or any other costs or expenses. If you choose to make repairs or adjustments to the product or logistics to expedite your project, we do not make compensation or allow claims for any costs. We do not make compensation or reimbursement for the cost of time or labor to repair or replace an item that may be damaged, defective, or missing from an order. We can only provide the replacement parts in the normal time frame for the product that the manufacturer, supplier or shipper provides in their specific policy that they offered to us.
Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock. Replacements generally take 3-7 days for processing and shipping.
Return of Unwanted Items
No returns will be accepted without prior authorization. Customers are responsible for all shipping costs and damages during return shipping. A 25% restock fee will be charged on returns. Once an item has been received, inspected and found in good condition, a check will be sent to the customer, less the above costs, at the provided shipping address. To get pre-authorization for returning items, please fill out the Warranty Claim Form (Warranty Claim Form) , or send the request via email to custserv@waverlycabinets.com.
Defects Policy
All claims for defective merchandise must be received within 5 days of delivery. If you receive a defective product, please use our Warranty Claim Form to let us know. On this form, you will be asked to take photos of the defect and provide the cabinet SKU and description of part needed. Customer must hold the items until WaverlyCabinets.com has arranged for return or authorized disposal of the pieces. Pickup will be arranged by WaverlyCabinets.com for any returns. They must be in their original packaging. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock.
Damaged Items
While rare, sometimes items get damaged in shipping. Upon receipt, any obvious damage must be reported to the driver and marked on the bill of lading. Customers should open and inspect all cabinets immediately upon receipt. Within 5 days, you must begin to assemble or open and inspect all items on your order. If there is any “concealed damage” found inside the boxes, please use our Warranty Claim Form to let us know.
Damaged goods must be held for 120 days for possible inspection by the carrier or until disposal is authorized by WaverlyCabinets.com.
Missing Items
When you receive your order, it is important to verify all items are there. Any missing items must be reported to the driver and marked on the Bill of Lading. If you have items missing, please submit a Warranty Claim Form to us to let us know within 5 days of delivery.
Refusal of Shipment
In the event that a shipment is refused without prior authorization, you will be responsible for restocking fees and any and all freight charges. Waverly Cabinets does not advise refusing a shipment, as these costs are not negotiable. We ask that you consider the cost of refusing because it may not be economical, and it may be more economical if the shipment is accepted, and goods are sold through other channels privately. If you are interested in cancelling your order but are beyond the 24 hour period to do so, please contact our office immediately at 570-693-0285 to discuss options (if any) with our Customer Service Team.
Price Integrity and Error Resolution Policy
Waverly Cabinets strives to ensure that all prices displayed on our website are accurate and up-to-date. We make every effort to avoid errors, but in the rare event that a mistake occurs, the following policy applies: Waverly Cabinets reserves the right to cancel any sales or orders in the event of pricing errors or discrepancies. If an incorrect price is displayed due to technical issues, typographical errors, duplicate/misapplied coupons, or other unforeseen circumstances, Waverly Cabinets may, at its sole discretion, cancel the order and refund any payments made.
Cancellation of Order
WaverlyCabinets.com reserves the right to cancel an order and refund the customer the full amount of the order at our discretion.
THIS POLICY IS SUBJECT TO CHANGE WITHOUT NOTICE.