Frequently Asked Questions
These are frequently asked questions submitted by customers. We update this list routinely. If your question isn’t answered here, please feel free to reach out to us.
This list was last updated in November 2023. For easier navigation, we’ve have a table of contents with clickable links.
- Why should I buy from Waverly Cabinets?
- Do you have a wholesale program?
- What is your phone number?
- What are ready-to-assemble cabinets?
- What do you mean by “all real wood, no particle board?”
- Can you help me design my kitchen?
- Do I need a finished end for the exposed cabinet side?
- Do I need a toe kick?
- How much wall space do I need for a blind base corner cabinet?
- How much wall space do I need for a blind wall corner cabinet?
- What forms of payment do you accept?
- What are cookies? Do I need them on my browser to shop?
- What’s a card verification number?
- What is my confirmation number and order number?
- Is it safe to use my credit card on your site?
- Is it safe to use my debit card on your site?
- Why won’t your website accept my credit card?
- What is your shipping/delivery policy?
- What is your return policy?
- How long will it take to assemble my kitchen?
Why should I buy from Waverly Cabinets?
We’re knowledgeable, friendly, and affordable.
Do you have a wholesale program?
Yes we do have a wholesale program. We have pricing categories established that are based on quantity and level of involvement.
What is your phone number?
Our phone number is 570-693-0285. Our fax number is (570) 693-0421.
What are ready-to-assemble cabinets?
Ready-to-Assemble (RTA) cabinets are new cabinets, individually packaged, ready for easy assembly on site. Each cabinet door is preinstalled to the face frame. Assembly times vary depending on the type and size of the individual cabinet. Wall cabinets can be assembled in 7-10 minutes and base cabinets in 10-15. Larger pieces such as lazy susans, pantries or oven cabinets can take a little longer because of the added pieces.
What do you mean by “all real wood, no particle board?”
Our cabinetry is built from furniture/cabinet grade A plywood. The face frames and doors of the cabinets are either maple, birch, oak or walnut. No particleboard or cheap fillers are used in our cabinets. The Cherry Shaker, Espresso Shaker, Cinnamon Shaker, White Shaker, York Antique White and Charleston Antique White all contain a Medium Density Fiberboard (MDF) core, which is simply a type of hardboard, made from wood fibres glued under heat and pressure.
Can you help me design my kitchen?
Yes, we offer a free professional design service. Please call us for further assistance.
Do I need a finished end for the exposed cabinet side?
No, all of Waverly Cabinets come standard with finished ends.
Do I need a toe kick?
Each individual cabinet includes an unfinished cut to size toe kick for assembly. However, you will need to purchase a finished toe kick for your final project.
How much wall space do I need for a blind base corner cabinet?
The blind base corner cabinet will need an additional 3″ for proper clearance when installing. (Example: 36″ will need to be installed as it 39″ wide.)
How much wall space do I need for a blind wall corner cabinet?
The wall blind corner cabinet will need an additional 3″ for proper clearance when installing. (Example: 27″ wide will need to be installed as it 30″ wide.)
What forms of payment do you accept?
Customers may purchase our cabinetry products by using a major credit card (Visa, MasterCard, Discover, and American Express) and PayPal.
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What’s a card verification number?
A Card Verification Number is a 3 or 4 digit number found in the signature area on the back of your credit card or on the front of your American Express card. We require the Card Verification Number to be entered on all orders as a protection to our customers.
What is my confirmation number and order number?
Your Confirmation number is generated when you place your order online. It is included on the Checkout – Receipt page of our website and is included in the Confirmation email we immediately send to you. Your Order Number is included in another email we send to you after we have processed your order.
Is it safe to use my credit card on your site?
Yes, we use Secure Sockets Layer (SSL), an encryption technology that works with all other browser, so that your data is encrypted over the internet and can only be read by us. Statistics show that shopping online is safer than using your credit card at a restaurant or department store. Online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
Is it safe to use my debit card on your site?
Yes, but note that by choosing to pay by debit card, the amount you charge will be put on “hold”, meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original “hold” will be voided.
Why won’t your website accept my credit card?
To protect your credit card information, we validate the information you provide during the checkout process. If you receive an error message during checkout, simply confirm that the following information you entered matches your credit card exactly:
- Credit card number
- Expiration date
- Name on card
- Billing address (must match the billing address of your credit card)
How long will it take to assemble my kitchen?
The assembly time varies on the type of cabinet and the person doing the work. Typically wall cabinets require 5-10 minutes to assemble. Lazy susans and drawer bases will take longer.