Frequently Asked Questions

Ready-to-assemble (RTA) cabinets are new cabinets that are individually packaged and ready for easy assembly on site. Each cabinet door comes preinstalled to the face frame. Wall cabinets typically take 7–10 minutes to assemble, while base cabinets generally take 10–15 minutes. Larger pieces may take longer.

Our cabinetry is built using furniture-grade or cabinet-grade A plywood. Face frames and doors are made from materials such as maple, birch, oak, or walnut, depending on the cabinet style. We do not use particleboard or inexpensive fillers. Please note that some specific cabinet styles may contain an MDF core.

This depends on the cabinet brand and door style you select. Please review the product notifications and descriptions for the specific cabinet style to determine whether a finished end is required.

Each cabinet includes an unfinished cut-to-size toe kick. If you want a finished toe kick, it must be purchased separately.

Blind base corner cabinets require an additional 3 inches of wall space. For example, a 36-inch blind base cabinet should be installed with 39 inches of available wall space.

Blind wall corner cabinets require an additional 3 inches of wall space. For example, a 27-inch blind wall cabinet should be installed with 30 inches of available wall space.

Wall cabinets generally take about 5–10 minutes to assemble. Lazy susans, drawer bases, and other larger or more complicated cabinets may take longer.

Yes. Waverly Cabinets offers a professional kitchen design service. Please contact us for assistance with your kitchen design.

We accept Visa, MasterCard, Discover, American Express, and PayPal.

The card verification number is the security code associated with your credit card. It may be found on the back or front of your card, depending on the card provider.

Cookies are small data files stored by your browser that help websites remember information and provide a better browsing experience.

Your confirmation or order number is the reference number associated with your order. Please keep this number available when contacting us about your order.

Our website uses SSL technology to help protect information submitted through the website.

A temporary authorization hold may be placed on a debit card when an order is processed. The timing for releasing the hold depends on the card issuer.

First, verify that the card number, expiration date, name, and billing address have been entered correctly. If the information is correct and the transaction is still rejected, please contact your card provider.

Please review our shipping and delivery policies for complete information.

Forevermark, GHI, Cubitac, and Wolf orders may be available for warehouse pickup. A 10% handling fee with a $25 minimum may apply. Non-stocked door styles are generally bundled at the distribution center and may have an estimated 2–3 week lead time. Special arrangements may be available by contacting us at 570-693-0285. RTA orders over $2,499 qualify for free shipping and no 10% handling charge.

Large orders are generally shipped by freight. The carrier is determined when the order is ready to ship, and tracking information is provided by email. Smaller orders may be shipped through FedEx, UPS Ground, or the Post Office.

Yes. We strongly recommend scheduling a delivery appointment with the freight carrier. You will receive tracking information and carrier contact information so you can arrange delivery.

A mandatory $150 rescheduling fee applies when a freight delivery needs to be rescheduled.

Please notify us immediately if you need to change your shipping address. If the order has already shipped, the carrier may charge a $100–$150 address-change fee.

Freight deliveries require someone to be available to receive the shipment. A $150 return-trip fee may apply if the carrier must return because no one is available. Additional storage fees may also apply.

Tailgate delivery means the freight carrier delivers the shipment to the back of the truck. The driver does not bring the cabinets inside the home. We recommend having 2–3 people available to help unload the shipment.

Check the shipment against the delivery ticket or Bill of Lading (BOL). Verify the piece count and inspect the shipment for visible damage. Note any missing or damaged items on the BOL and take photographs of visible damage.

No. Do not refuse the delivery simply because a box appears damaged. Note the damage on the BOL and take photographs. A properly documented BOL may be required for a warranty claim.

You have 5 days to inspect the shipment for concealed damage and submit a Warranty Claim. After 5 days, the manufacturer may deny the claim.

Submit a Warranty Claim within 5 days. Do not assemble a damaged RTA cabinet. Take photographs, keep the damaged item, and do not dispose of it. The manufacturer may request the item be returned for inspection.

Submit a Warranty Claim and clearly identify the missing item or part. Photographs are generally not required for missing items, but the missing item should be documented on the delivery paperwork whenever possible.

Submit the claim within 5 days. The claim will be reviewed and the manufacturer will determine the appropriate replacement. For example, if a cabinet door is damaged, the manufacturer may replace the door rather than the entire cabinet. Do not dispose of damaged items because the freight company may request an inspection for up to 120 days.

You can find information about our return policy on our Return Policy page.