Privacy Policy

We respect your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This privacy statement explains our policy regarding the collection, use, disclosure and protection of personal information. The terms of this privacy statement apply to information collected from you, unless different terms are specified as part of a special offer, or in another form or contract we provide you and you consent to those terms by participating in the special offer or the program, or otherwise. 

The personal information we collect is generally used to process your requests or transactions, provide you with high-quality service, tell you about opportunities we think will be of interest, and understand your needs so that we can serve you better. For example, we may use your telephone number, your email or your postal address to: (1) alert you about product recalls or safety issues; or (2) communicate trade pro opportunities and programs.  

We also may use personal information we collect to provide you with promotional information, which is information we believe will add value to your customer experience, such as coupon savings, promotions, or information about services (“Promotional Information”). If you prefer not to receive Promotional Information from us, we make it easy for you to let us know. You may contact us at any time to decline promotional information. 

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.  

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. 

Personal Information We Collect 

• Contact & Account Info: name, email address, phone number, billing/shipping addresses collected when you create an account, place an order, or contact us.  
• Order & Payment Info: order details, products purchased, order history. Payment card data is processed by our payment processors (we do not store full card numbers on our site).  
• Authentication Data: identifiers from third‑party sign-in providers (e.g., Google) when you sign in with them.  
• Device & Usage Data: IP address, browser, device type, pages viewed, referrer, and other analytics collected automatically.  
• Cookies & Local Storage: session identifiers, cart/session cookies, preferences and analytic identifiers.  
• Customer Notes & Support Messages: messages and notes you submit on orders or via support channels.  
• Derived Data: aggregated or anonymized usage trends and analytics.  

How and When We Collect Information 

• Directly from You: when you create an account, place an order, sign in, fill a form, or contact support.  
• Automatically: via server logs, cookies, and analytics when you browse the site.  
• From Third Parties: when you sign in with Google or use third‑party services (shipping providers, payment gateways, analytics).  
• From Integrations: e.g., marketing or analytics that you consent to.  

How We Protect Visitor Information 

• Transport Security: we use SSL/TLS (HTTPS) to protect data in transit.  
• Access Controls: access to personal data is limited to authorized staff and vendors on a need‑to‑know basis.  
• Third‑Party Processors: we use vetted service providers (payment gateways, shipping, email, analytics) and have agreements in place to protect data.  
• Operational Security: regular updates, secure development practices, backups, and logging.  
• Payment Data: payment card processing is handled by PCI‑compliant providers — we do not store full payment card numbers.  
• Breach Response: we will notify affected users and authorities as required by law if a security incident occurs.  

Do We Use Cookies? 

Yes. We use cookies and similar technologies to provide site functionality; keep you logged in, maintain your cart, and collect analytics. Our cookie banner sets user preferences between “Allow Analytics” and “Only Necessary.” 

Cookie Purposes 

Category	What they do	Why we use them
Only Necessary	Enable login, security, and cart functionality.	The site cannot function properly without these.
Allow Analytics	Collect anonymous data on how you move through the site.	To understand and improve the customer experience.

What’s the Difference — “Allow Analytics” vs “Only Necessary”? 

• Only Necessary: only essential cookies that the site requires to function (authentication, cart/session). No analytics or marketing cookies are set.  
• Allow Analytics: includes essential cookies plus analytics cookies (e.g., Google Analytics/GA4) that collect aggregated, mostly anonymous data about how users interact with the site. These analytics help improve the site but generally do not collect personal identifiers unless you are logged in or provide them. 

What Analytics Collect  

Analytics collects page views, device/browser type, geographic region (IP-based), event interactions (add-to-cart, conversions). Analytics may use persistent identifiers (IDs) to connect sessions; you can decline analytics via our cookie consent control. 

Analytics does not collect personal identifying information to track individual users.   

How We Handle Do Not Track (DNT) Signals 

While we respect user privacy, many analytics and third‑party services do not universally honor browser DNT signals. We provide cookie consent controls on the site to allow you to opt out of analytics and marketing cookies.  

To fully opt out, disable non‑essential cookies in our consent banner and adjust your browser settings or use vendor opt‑out tools (for example, Google’s opt‑out add‑on).  

Third‑Party Behavioral Tracking 

We use third‑party analytics and tag managers (e.g., Google Tag Manager and Google Analytics). These third parties may set cookies or use identifiers to build anonymous profiles for analytics.  

How to Opt Out 

Use the cookie consent banner, your browser settings, and/or vendor opt‑out tools (e.g., Google Analytics opt‑out). We do not sell personal information; we only share data with service providers and partners per the purposes described below.  

What We Share and With Whom 

• Service Providers: payment processors, shipping carriers, email providers, analytics and hosting providers. They process data on our behalf.  
• Legal & Safety: if required by law or to protect legal rights, we may disclose information to legal entities such as lawyers and law enforcement.  
• Aggregated/Anonymized Data: may be shared with third-party tools for analytics and research.  

Data Retention 

• Orders & Account Data: retained as needed for order fulfillment, tax, and legal recordkeeping (typically several years, depending on jurisdiction).  
• Cookies & Sessions: session cookies expire per WooCommerce defaults; persistent cookies depend on consent and vendor settings.  
• Deletion Requests: you may request deletion of your account or personal data (see “Your Rights” below) subject to legal retention requirements.  

Your Rights & Choices 

We do not sell your information. Any information provided to Waverly Cabinets by it’s customers remains within our system. We will not share mobile information with third parties for promotional or marketing purposes. 

• Access & Correction: request a copy of personal data we hold and ask to correct inaccuracies.  
• Deletion: request deletion of your personal data via phone or an email to customer service. (Please see contact information below.) Account history and/or order history may be retained in anonymized form for legal purposes. 
• Cookie Controls: change your cookie preferences through the banner or your browser settings.  
• Opt‑Out of Marketing: follow unsubscribe links in marketing emails or contact us.  

How to Request 

Contact our privacy team at custserv@waverlycabinets.com. Provide enough detail to locate your records.  

Children 

Our site is not directed towards children under 18. We do not knowingly collect personal information from children without parental consent.  

Changes to This Policy 

We may update this policy; we will post the effective date at the top. For material changes, we will provide a prominent notice.  

Contact Us 

• Privacy Contact: custserv@waverlycabinets.com 
• Mailing Address: 345 Enterprise Way Pittston, PA 18640 
• Support: use the site’s contact form or customer service channels for requests.