Claim Form for Damaged, Missing or Warranty items

From time to time cabinets get damaged or go missing during the shipping process. Fill out this simple form to get the process started on replacements or fixes. Please take a picture of each cabinet that clearly shows the damaged / defective part. Labeling pictures with the part number (SKU) in the picture or filename will help us service your request faster and more accurately. At the time of shipping you would have marked which cabinets as damaged on the “Bill of Lading”. To get the replacement parts you need to correct the damage, you must open the package, separate and examine the parts. Make a list of items to be replaced with the SKU number and the item that will need to be replaced (ie: Shelf for a AW-B15). Once you have your list, take 2 or 3 pictures of the part that need to be replaced that clearing shows the damage or flaw. If it is in the opinion the manufacturer /vendor that replacing the entire cabinet is the best option the manufacturer /vendor will advise us if that is the solution. All replacements are at at the discretion of the manufacturer /vendor.

If you have an account with us, and you are logged in, you can review your order at https://waverlycabinets.com/my-account/orders/ to look up your order number or cabinet SKU. Otherwise this information can be found in your invoice.

If the sending of the form fails, it is likely due to image files being too large. Please reduce the file size of your images. Form submissions may take a while if you are submitting multiple images or photos from a phone. Please be patient.







    Please enter the description similar to the examples below.

    Item for Replacement
    1-Door for B15
    Reason for Replacement
    Chipped in corner

    Item for Replacement
    1-Left side for B36
    Reason for Replacement
    Warped

    Item for Replacement
    1-Drawer Front for a B24
    Reason for Replacement
    Poor Finish

    Item for Replacement
    1- Shelf for W1230
    Reason for Replacement
    Missing


    Item #1





    Item #2





    Item #3






    If the sending of the form fails, it is likely due to image files being too large. Please reduce the file size of your images. Form submissions may take a while if you are submitting multiple images or photos from a phone. Please be patient.